CRM is a strategy where in the company interacts with its customers, clients and sales prospects in an organised way with an in depth knowledge of the behavior and attitude of the client which helps to know the reactions of the customers to both new and existing products. CRM includes
Sales force automation
Customer service and support
Appointment with customers
Social media - new buzz
It is multi billion dollar business and is being projected aggressively by top companies in both top and bottom levels of economy.....